CUSTOMER SERVICE

We Provide Secure Shopping And Secure Shipping

At Emtage Beauty we are committed to providing the best possible shopping experience and easy to find information about your beauty questions and concerns. You can get immediate answers to your most common questions on this page and our Frequently Asked Questions page. Feel free to contact us via email at info@emtagebeauty.com or by calling our toll free number (888) 812-3158 or (310) 203-9758 if your question or concern was not answered. Phone inquiries are available Monday through Friday from 9:30am to 5pm Pacific Time.

Order Processing

We process orders within 48-72 hours of receipt (processing time does not include the weekend). Orders placed on Friday after 12:00 PM PST through the weekend are processed the following Monday or next business day. emtagebeauty.com accepts orders to U.S. destinations only. We are unable to ship to international destinations. Please note that we only ship authorized purchases.

Order Status

You may check on the status of your order by emailing us at info@emtagebeauty.com. or call our toll free number 888-812-3158. Once your order has shipped, your tracking number, when available, will be provided. To track your order via the carrier’s Web site, use your tracking number to view the delivery status of your order.

Return Policy

If you are not satisfied with your Emtage Beauty purchase, simply return the unused portion with a note describing the reason, and we will be happy to refund your account for the full amount of your purchase. We will accept returns and exchanges within 30 days of your purchase date.

We recommend returns or exchanges are sent via UPS or insured Parcel Post for your protection. Shipping fees are not refundable. Please note that empty bottles are not accepted for a full refund. For additional information on returns and exchanges, please email us at info@emtagebeauty.com.

Damaged Items

If your package was damaged during the shipment process by the carrier, please save the box and merchandise and notify us immediately via email at

info@emtagebeauty.com. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.

Standard Shipping Service

At this time Emtage Beauty offers a flat rate of $6.95 USPS, Priority Mail. Orders are received within 2-3 business days from the order’s ship date.

Payment Methods

Emtage Beauty accepts Visa, Mastercard, Discover, and Paypal. We do not accept American Express, checks, money orders, COD or credit cards with billing addresses outside of the United States.

In addition: For your security, your billing name and address must match the credit card used for payment. We reserve the right to cancel any orders that do not match these criteria.

Billing

Emtage Beauty will not charge you for your products until your order has shipped. For assistance with billing questions, please contact Emtage Beauty Customer Service at info@emtagebeauty.com and 888-812-3158

Sales Tax

We are required by law to collect state sales tax on orders being shipped to California.

Security Online

At Emtage Beauty we appreciate how important security is to you. We use industry standard security measures to protect the privacy of your personal information, both online and offline. If you have any questions about security at the site, you can send us an email at info@emtagebeauty.com or call us at 888-812-3158

Wholesale

For wholesale orders and inquiries, please contact info@emtagebeauty.com or call us at 888-812-2158

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